City transformation - project stories

An illustration that describes user-centric services.

In recent years, Reykjavík has taken significant steps in its digital journey. The goal is to create a city where "digital is just the norm." A city where digital approach is natural and built into all City services.

Here you can see some of the best examples from recent months. The projects are carried out in collaboration with many stakeholders, residents, and City staff. They all relate to services in one way or another, while promoting innovation and user-centered thinking.

Reykjavík — City of Services

Reykjavík is a city of services. Our goal is to provide all-around excellent service.

We are dedicated to addressing any issues that may arise with residents or staff quickly and safely, and making information about city services easily accessible.

More about Reykjavík as a service city
Illustration of people providing and receiving services.

Hanna – digital design system

The new Reykjavík City website is the first project based on the City's digital design system - Hanna. Hanna is a guide that includes design instructions and various other useful information for Reykjavík City staff.

With a design system, we can respond quicker to challenges in the digital world, ensure continuity in user experience, and better serve the city residents.

The system includes fonts, colors, visual style, voice, and design units with code so that digital products with a consistent look can be created without having to start from scratch each time.

The digital design system, Hanna
Illustration of Hanna a dancing.
More project stories
Works in progress
"Work in Progress" is a blog platform where interested residents can gain insights into projects currently being developed by the service design team. Feel free to check it out!
Reykjavik.is
reykjavik.is is the main website of the City, aimed to provide comprehensive services and be the information source for all residents.
Primary school enrollment
Children start primary school in the year they turn six. They are placed in their catchment school, and the guardian has to confirm the enrollment online.
Development in Reykjavík
All city development areas are now accessible on a map. Clicking on an area provides information about the project status, number of homes, developer, estimated completion date, and project designer.
Online building permit applications
Constructing a house can be complicated. If you plan to alter or construct a building in Reykjavík, you typically need to apply for a building permit, which until December 2022 was entirely paper-based.
E-signing
Every day, hundreds of documents are signed at Reykjavík City, involving corresponding waste of paper and time.